I received an email about my package being delivered but it wasn't?

Probably not. Sometimes packages are marked as delivered before they arrive at your door. We know this can be frustrating, but the mail carrier usually resolves this type of issue, and your package should arrive within the next few days. In the meantime, we recommend checking all surrounding areas, including your mailbox, to make sure the package was not received. We also suggest checking with neighbors, other members of your household, or your apartment office if applicable.
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If your package does not show up after 2-3 days, please email us directly at [e-mail] with your order number, and we will file a claim and resend it.